Terms and conditions of sale

TERMS AND CONDITIONS OF SALE  

Terms and conditions  
 

General terms and conditions of sale  
This document contains the general terms and conditions of sale that govern online purchases made through the website www.esi.it  ("Website"), owned by  

Esi Srl, Corso Ferrari n.74/6, 17011 Albisola Superiore (SV) VAT no.  11264680155 and managed, for all operational purposes, by B2X S.r.l., as identified below.  
The products and services purchased on the Website are sold directly by B2X S.r.l., with registered office in Rome, Via Coponia 8, 00131 Rome, VAT no. 11020591001, registered with the Rome Companies Register no. 1272364 (the "Seller").  
For further information, you can contact the Seller's Customer Service via the form at https://www.esi/it/servizio-clienti/contatti.  
The Seller reserves the right to modify these general terms and conditions of sale at any time; any new rules will be effective from their publication on the Website and will apply to sales made from their publication.  
The Seller invites you to carefully read these general terms and conditions of sale before proceeding with any purchase through the Website.  
 
1. Definitions  
1.1 Customer: the Consumer, as defined below.  
1.2 Order Confirmation: notice sent to the Customer by email, providing the definitive details relating to the purchase contract concluded between the Seller and the Customer (of which these general terms and conditions of sale are an integral part).  
1.3 Consumer: a natural person, of legal age or otherwise legally capable of acting, who places an order on the Website for purposes unrelated to any entrepreneurial, commercial, artisan or professional activity carried out, subject to the provisions of Legislative Decree no. 206/2005 and subsequent amendments and additions.  
1.4 Supplier: Esi Srl, Corso Ferrari n.74/6, 17011 Albisola Superiore (SV) VAT no.  11264680155, as owner of the Website and supplier of the products sold online.  
1.5 Price: the contractual consideration indicated in the Order Confirmation, including VAT.  
1.6 Product(s): the products present in the electronic catalog published on the Website, as described in their respective product sheets and indicated in detail in the Order Confirmation.  
1.7 Seller: B2X S.r.l., with registered office in Rome, Via Coponia 8, 00131 Rome, VAT no. 11020591001, registered with the Rome Companies Register no. 1272364, a commercial company with which the Customer concludes the purchase contract and which is responsible for purchasing the Products from the Supplier and reselling them at its own expense and responsibility to the Customer.  
 
 

2. Commercial policy - Scope  
2.1 The mission is to promote and sell the Supplier's products, with particular reference to B2C (Business to Consumer) trade with private consumers. In consideration of its commercial policy, the Seller reserves the right not to proceed with orders from parties other than the Customer or, in any case, with orders that do not comply with its commercial policy.  
These Conditions of Sale exclusively govern the offer, submission, and acceptance of product purchase orders between Customers and the Seller via the Website ("Conditions of Sale").  
2.2 These Conditions of Sale do not, however, regulate the provision of services or the sale of products by parties other than the Seller who are present on the Website via any links, banners or other hypertext links. Before submitting purchase orders for products and/or services from parties other than the Seller, the Customer is invited to check their terms and conditions of sale. Indeed, the Seller is not responsible for the provision of services by third parties other than the Seller or for the conclusion of e-commerce transactions between users and third parties.  
2.3 In the event of a computer, manual, technical, or any other error that may lead to a substantial, unforeseen change by the Seller in the public sale price, making it exorbitant or clearly negligible, the purchase order will be considered invalid and cancelled, and the amount paid by the customer will be refunded within 14 days from the day of cancellation, upon notification to the customer.  
2.4 The seller reserves the right to verify and evaluate the correctness and good faith of the customer, particularly in the event of the use of promotions or discount coupons. Should the customer's behavior prove unlawful and incorrect, the seller will promptly notify them and proceed with the cancellation of the purchase order.  
2.5 These Conditions of Sale are published on the Website's homepage and can be viewed by the Customer at any time, before and during the order placement process, and must be expressly accepted in order to proceed with the order.  
 
3. How to conclude the contract with B2X S.r.l.   
3.1 To conclude the purchase contract for one or more Products on the site, the Customer must fill out the order form in electronic format, taking care to correctly enter their data as requested in the form itself and transmit it electronically to the Seller, following the instructions on the Site.  
The Customer, in any case, assumes responsibility for the truthfulness and correctness of the personal data entered and provided to the Seller when completing and submitting the order form. It is understood that any damage/delay/inconvenience referable and/or attributable to the incorrectness and/or untruthfulness of the personal data entered when completing and submitting the order form and/or subsequently modified cannot in any case be charged to the Seller.  
3.2 The order form contains a reference to the Conditions of Sale and a summary of the main information relating to each ordered Product. In particular, the price (including all applicable taxes and/or duties), the payment methods that can be used, and the delivery methods of the ordered products (accompanied by their relative costs) are explicitly stated. In addition, there is a reference to the general conditions of use of the Site.  
3.3 Before proceeding with the purchase of products by transmitting the order form, the Customer is obliged to carefully read the General Conditions of Sale and the General Conditions of Use, as well as to print and/or save a copy for any future use. In particular, before the conclusion of the online purchase procedure and payment, the Customer will be invited to read and accept these Conditions of Sale, as well as to print or save an electronic copy and in any case keep these Conditions of Sale in compliance with the provisions of Legislative Decree no. 206/2005 ("Consumer Code").  
3.4 The contract is concluded when, after the Customer has checked the order data, the Seller receives the corresponding order form electronically.  
3.5 By submitting the order form, the Customer unconditionally accepts and undertakes to observe, in dealings with the Seller, these Conditions of Sale. If the Customer does not agree with some of the terms set out herein, they are invited not to submit the order form for the purchase of products on the site.  
3.6 By transmitting the order form, the Customer confirms that they are aware of and accept the additional information contained on the website, in the General Conditions of Use, and in the Privacy Policy.  
3.7 The order form will be archived in the Seller's database for the period of time necessary to process orders and, in any case, within the legal terms. The Customer can access the order form by consulting the Personal Area > "My orders" section or, if the customer is not registered on the site, in the Support Area, by entering the order code and the email used when filling out the order creation form.  
3.8 The language available to the Customer for concluding the contract with the Seller is the one selected during the order creation phase.  
3.9 Product prices may be subject to updates. The Customer is obliged to ascertain the final selling price before submitting the relative order form.  
3.10 ESI guarantees a minimum shelf life of 60 days on supplements.  
3.11 Purchase requests from countries not included in the "Shipping and product delivery" section cannot be accepted by the Seller.  
3.12 Once the contract has been concluded, the Seller will take charge of the corresponding purchase order.  
3.13 The Seller may not process purchase orders submitted by the Customer if insufficient guarantees of solvency are not provided or if the data provided by the latter is incomplete or incorrect. In these cases, the Seller will inform the Customer, via email, of the non-conclusion of the contract, indicating the reasons why the order could not be processed.  
3.14 In general, all items on the site are immediately available. However, the Seller cannot in any case be held responsible for the temporary unavailability of one or more products. If specific products presented on the site are no longer available or for sale after the order form has been sent, the Seller will inform the Customer, before the Order Confirmation, of the aforementioned unavailability. Without prejudice to what is agreed below (see "Right of withdrawal" section), the submission of the order form by the Customer also constitutes acceptance of any partial delivery, limited to the products available among those ordered, as well as a waiver of the right to claim compensation and/or indemnities for this reason. If the Customer has already paid for the complete order, the Seller will refund the amount corresponding to the unavailable products according to the methods described below (see "Times and methods of refund" section).  
3.15 Once the contract is concluded, the Seller will send the Customer, to the e-mail address and in the language indicated in the order form, an order request confirmation, with a summary of the information contained in the form itself. This document is not to be understood as the Order Confirmation, which will be sent subsequently, upon actual shipment of the Products.  
3.16 Upon actual shipment of the products listed in the order form, the Seller will send the Customer, to the email address and in the language indicated, the Order Confirmation. This document will contain the list of products actually purchased, accompanied by their main characteristics, including the price inclusive of VAT. It will also contain all information relating to shipping data, costs, and expected delivery times. In addition, the total cost of the order (with and without VAT) and the main information relating to the payment made will be indicated. Finally, the document in question will contain a summary of the Conditions of Sale, the General Conditions of Use of the Website, and the Seller's tax data (Company Name, Legal Form, Registered Office, Registration in the Companies Register, Tax Code, VAT Number, and Responsible Person).  
 
4. Order Cancellation  
4.1 Without prejudice to the provisions on withdrawal, it is possible to cancel orders not yet processed (marked with the status "in process or awaiting payment") by contacting Customer Service via the form at https://www.esi/it/servizio-clienti/contatti 

4.2 An order cannot be cancelled once the shipping process has begun.  
4.3 Should payment already have been made at the time an order is cancelled, the Customer must contact Customer Service to proceed with the refund process (as described in the "Refund times and methods" section).  
 
5. Guarantees and after-sales assistance  
5.1 The Products offered on the Website are exclusively first-quality products. The products are purchased directly by the Seller from the Supplier.  
5.2 The Seller does not sell irregular products or products of a quality inferior to the corresponding standards offered on the market.  
5.3 The essential characteristics of the products are indicated on the Website on each Product detail page. The images and colours of the products offered for sale may, however, not correspond to the actual ones due to the Internet browser and monitor used. It is therefore understood that, notwithstanding the information relating to the label, the Customer may not raise any objection against the Seller and/or the Supplier, if the packaging of the Product delivered does not match the image of the Product shown on the Website in terms of colours/shape/size. The Seller reserves the right to change the Product packaging at any time.  
5.4 The Seller pays the utmost attention to the adherence of what is described and presented on the website with respect to what is shown on the label on the product packaging. In any case, it should be noted that, if differences are found, the label and the instructions for use of the Product provided by the Supplier will always prevail.  
5.5 Upon delivery of the purchased Product by the courier, the Customer is required to check that the number of packages delivered corresponds to what is indicated in the transport document and that the packaging is intact, not damaged, wet or otherwise altered, including the sealing materials (adhesive tape or metal straps). Upon receipt of the Products, the Customer must:  
·         ensure that the packaging is intact. Otherwise, the Products must NOT be collected and must be left with the courier. Should this happen, the Customer is required to promptly notify the Seller in order to proceed with the prompt re-dispatch of the purchased goods;  
·         sign the goods receipt document presented by the courier, always adding the wording "ACCEPTED WITH RESERVE". This will make it easier and faster to obtain any refunds for damage attributable to transport;  
·         photograph the package - if the Products received are damaged or incomplete/incorrect - both externally and internally so that, in the event of a refund request, the Seller may request such material to verify the actual problem.  
Once the courier's document has been signed, the Customer will not be able to make any claim regarding the external characteristics of what has been delivered and the risk of loss or damage to the Products will be transferred to the Customer in all respects.  
5.6 In a completely exceptional way, the Seller offers an additional guarantee to the Customer, whereby if the Customer fails to do what is stated in paragraph 5.5, thus losing the possibility of recourse against the shipping courier for product damage, the Seller will still refund the damaged goods, according to the procedures expressed in this document. The Seller reserves the right to cancel this extra guarantee at any time, by duly notifying it on the Website.  
5.7 The Seller is liable to the consumer for any lack of conformity existing at the time of delivery of the product and for hidden defects that appear within two years of such delivery. The Customer may request warranty intervention, through the ESI website (Contact section) within 60 (sixty) working days from the date of receipt of the products (for obvious defects) or from the discovery of the defect (for hidden defects) specifying the reason "warranty for non-conforming product", the order code and the reason for the complaint. The Seller, having verified compliance with the above, will indicate to the Customer the procedures for the repair or replacement of the product under warranty. The Seller, where necessary, will arrange, at its own expense, for the defective Product to be collected by an express courier, directly at an address indicated by the Customer. Following receipt of the product, the Seller, in agreement with the Supplier, will evaluate its actual alteration and, if positive, will repair or replace the goods at its own expense, within and no later than 30 (thirty) days from the date of receipt of the return. In case of negative feedback, the Seller will promptly communicate the negative outcome of the return procedure to the Customer, who will not be sent any replacement product. In any case, the Customer may, at his own expense, collect the product from the Seller within and no later than 30 (thirty) days from the communication of the negative outcome of the procedure.  
5.8 The product conformity guarantee will apply correctly if the following conditions are also fully met: a.) the request to open a warranty intervention procedure contains information relating to the order code and the reason for the return; b.) the returned products are sent to the Seller in a single shipment. The Seller, in fact, reserves the right not to accept products from the same order, returned and shipped at different times. The Seller reserves the right to ask the user to attach the Order Confirmation and/or the DDT or other document proving the date of purchase and the date of delivery to the request to use the legal guarantee of conformity.  
5.9 The Seller is not responsible or obliged to compensate for indirect, intangible or collateral damages, including (without limitations): loss of profit, loss of earnings, production limitations, administrative or personal costs, loss of customers or legal actions by third parties. The guarantee in question is valid only for products purchased by a Customer residing in Italy.  
5.10 The limitation of liability referred to in articles 5.9 does not apply in case of fraud, wilful misconduct or gross error committed by the Seller, or serious injury or death caused by grossly negligent behaviour of the Seller.  
5.11 The product conformity guarantee is reserved for Website Customers. It applies only to users who have made a purchase on the Website for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out. For those who have purchased on the Website and who do not have the status of Customers, the guarantee for defects in the item sold, the guarantee for defects in promised and essential quality and other guarantees provided for by the civil code will apply, with the relative terms, forfeitures and limitations. Any breakdowns or malfunctions caused by accidental events or by user responsibility or by product use that does not conform to its intended use and/or to what is provided in the product's instructions for use and in cases where the products are stored in unsuitable places or exposed to bad weather, dirt or contaminating agents are excluded from the scope of application of the product conformity guarantee.  
 
6. Payments  
6.1 The Seller will only accept payments in Euro (€).  
6.2 For the payment of the price of the products and the relative shipping and delivery costs, the Customer may use one of the methods indicated in the order form.  
6.3 In case of payment by credit card, the entire payment procedure will be managed, in absolute security, by Shopify payments. Consequently, the Seller will never be in possession of any sensitive information (for example, the full credit/debit card number, or the security code).  
6.4 An optional credit card storage service will be available on the website for future purchases. This function can be activated by the Customer at the end of the payment of an order: the credit card details will be stored exclusively by Shopify payments and the Seller will not be able to access them in any way.  
6.5 Alternatively, payment can be made via PayPal, Apple Pay, Cash on Delivery (with a small surcharge) or bank transfer to:  
 
 

 
The reason for payment must mandatorily contain the order code communicated by the Site in the Order Confirmation email. The bank transfer must be made within 5 days from the sending of the order form. After this period, the Seller cannot guarantee the availability of the ordered goods. 

  
 
7. Product Shipping and Delivery  
7.1 The Seller ships its products in Italy via primary express couriers. Delivery takes place, via express shipping, within 1-3 working days (i.e., from Monday to Friday) from the receipt of the order form. In any case, the Seller reserves the right to deliver the ordered products within a maximum period of 30 days from the email of Order Confirmation.  
7.2 The Seller undertakes to do everything necessary to meet the delivery times indicated above, but cannot under any circumstances be held responsible for damages or inconveniences caused by any delays.  
7.3 The countries to which the Seller ships are Italy  

7.4 The cost for each shipment, associated with an order, will vary based on the following parameters: the destination and the total weight of the Products purchased with the single order, and will in any case be specified both during the order transmission procedure and in the Order Confirmation.  
7.5 All the aforementioned costs are to be understood as inclusive of VAT, at the applicable legal rate.  
7.6 The Customer is required to always check the number and integrity of the packages. In case of anomalies or damage, the complaint must be made immediately to the courier, refusing delivery and promptly notifying Customer Service of the incident. The costs of replacement and redelivery will be entirely borne by the Seller.  
7.7 Delivery by express shipment is intended for street level and will be made, unless otherwise indicated, from Monday to Friday during normal office hours (from 9:00 to 18:00), excluding national holidays.  
 
8. Right of withdrawal  
8.1. Pursuant to Article 52 of the Consumer Code, the Consumer Customer shall have the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, within the terms and in the manner indicated in the following articles.  
8.2 To exercise the right of withdrawal, the Customer must send the Seller a communication to this effect to Customer Service, within 14 days from the date of receipt of the Products for which the right of withdrawal is exercised, by contacting Customer Service  via  form at the address https://www.esi /it/servizio-clienti/contatti.  
8.3 Once the aforementioned withdrawal communication is received, the Seller, having verified compliance with the terms for exercising the right of withdrawal, will send, through its Customer Service, an email  of "return opening" to the Customer, containing the procedure to follow for returning the products (see "Return procedure for withdrawal").  
The returned Product must reach the Seller within 14 days of receipt of the communication of return opening for withdrawal.  
Upon receipt of the products, the Seller will open a refund procedure (see Refunds) if and only if the products have been sent within the predetermined terms (the postmark or the delivery date to any courier is proof of the date) and if the products are perfectly intact and in their original packaging complete in all its parts (product packaging and accessory documentation) and repackaged in conditions that allow them to be put back on sale.  
8.4 In case of withdrawal communicated by the Customer in accordance with the provisions of the previous article, the Seller will refund the Customer all amounts paid by the latter, including those for shipping costs of the Products, where applicable, within 14 days from the receipt of the withdrawal communication sent by the Consumer Customer. Shipping costs are borne by the customer. The shipment, until the certified receipt at the warehouse indicated by the Seller, is under the complete responsibility of the Customer. Upon its arrival at the address indicated by the Seller, the Product will be examined to assess any damage or tampering not resulting from transport. If the packaging and/or the original packaging are damaged, the Seller will withhold from the due refund a percentage equal to the respective loss of value of the Product.  
8.5 Given the characteristics of the Products sold by the Seller, the right of withdrawal applies exclusively to the Product purchased in its entirety; it is not possible to exercise withdrawal only on one or more parts of the Product purchased. In the case of Orders including multiple Products, it will be possible to exercise the right of withdrawal for one or more Products of the Order, specifying the description of the Products to be returned in the withdrawal communication. In these cases, the refund will be made according to the methods indicated in the previous article.  
8.6 Regardless of the correspondence between the recipient of the Products indicated in the order form and the person who made the payment of the amounts due for their purchase, the refund of the amounts will always be made by the Seller in favor of the person who made the payment (identified as the holder of the credit card used for the purchase or as the holder of the current account from which the bank transfer used for the purchase was made). The Seller, also in accordance with the Consumer Code, reserves the right to withhold the refund until it has received the returned Products or until the Customer has proven to have returned the Products.  
8.7 The Right of Withdrawal is considered correctly exercised if the following conditions are also fully met:  
1.       the email  containing the request to exercise the right of withdrawal contains the order code;  
2.       the products related to the order for which the right of withdrawal is exercised are sent to the Seller in a single shipment. The Seller, in fact, reserves the right not to accept products from the same order, returned and shipped at different times.  
 
9. Returns  
9.1 The return procedure is opened only following a request from the Customer to exercise the right of withdrawal. In any case, following the Customer's request, the Seller will verify the actual existence of the necessary conditions for opening a return procedure.  
9.2 Following the opening of a return procedure, the Seller will send the Customer an e-mail containing a description of the product return methods.  
9.3 Shipping costs and the independent organization of product returns are the responsibility of the customer. 
9.4 The shipment, until the certified receipt at the warehouse indicated by the Seller, is under the complete responsibility of the Customer.  
Upon arrival at the address indicated by the Seller, the Product will be examined to assess any damage or tampering not resulting from transport. If the packaging and/or the original packaging are damaged, the Seller will withhold from the due refund a percentage equal to the respective loss of value of the Product. 

10. Refund times and methods
10.1 A refund procedure may refer to two different types of situations:
1. refund of the total amount relating to an order for which the right of withdrawal has been exercised;
2. partial refund relating to an order for which one or more products were unavailable.
10.2 Whatever the payment method used by the Customer and unless otherwise indicated regarding withdrawal in article 9 above, the refund is activated by the Seller as soon as possible and in any case within 30 (thirty) days from the sending of the Order Confirmation (in the case of partial refund for the unavailability of one or more products) and 14 (fourteen) days from the receipt of the Withdrawal Communication (in the case of withdrawal) using the same payment channel with which the order was placed.
10.3 Regardless of the correspondence between the recipient of the products indicated in the order form and the person who paid the amounts due for their purchase, the refund of the sums will always be made by the Seller to the person who made the payment (identified as the holder of the credit card used for the purchase or as the holder of the current account from which the bank transfer used for the purchase was made).

11. Gift Cards
11.1 Gift Card Purchase: The "Gift Card" is available in the fixed amounts provided on the website www.esi.it, can be used by the Customer or a Third Party to purchase any product available on the online shop until its value is exhausted.
The Gift Card is not nominative, it is a bearer instrument, therefore transferable and equivalent to cash. The responsibility for its use and custody lies exclusively with its holder.
The Customer may purchase one or more Gift Cards and may use them either for themselves or give them as gifts to third parties, and they can be used multiple times until the relative credit is exhausted for the purchase of products through the online Shop.
The purchased Gift Card cannot be reloaded, and once its credit is exhausted, it will be disabled.
The Gift Card can be purchased on the Online Shop, using a credit card or bank transfer. The Gift Card is provided in electronic format and sent via email along with the Card's identification code.
The Gift Card is activated at the time of purchase by adding it to the cart. Once purchased, the Gift Card is valid for 12 (twelve) months from the date of purchase. The purchase of the Gift Card is not subject to VAT application pursuant to art.2, co.3, lett.a), D.P.R. 633/1972. The purchase invoice will therefore bear the wording "Excluded from the scope of VAT application pursuant to article 2, co.3, lett.a), D.P.R. 633/1972. The Gift Card credit does not accrue interest, is not negotiable, nor convertible into cash, nor will its balance be refundable in any case, nor usable for the purchase of other Gift Cards.
The Customer is warned and declares to be aware that the incorrect indication of the e-mail address of the third party to whom the Gift Card is to be sent, indicated during the Gift Card purchase process, will make it impossible for the Third Party to receive and use the Gift Card, without any liability being attributed to the Seller in this regard.
To purchase a Gift Card on the shop, a regular shop account is required. Immediately after purchase, the Gift Card can be used for the purchase of any product available on the online shop, also to cover online shop shipping costs. Other Gift Cards cannot be purchased with a Gift Card. It is not possible to purchase Gift Cards by applying coupon codes.
At the end of the purchase procedure, the Customer who has ordered one or more Gift Cards will receive a confirmation email for their order, containing the order number, a summary of the order placed, the number of Gift Cards purchased and their value, the expiration date for each Gift Card purchased, and a summary of these terms of sale with a link to the full version available on the online shop.
11.2 Gift Card Usability: The Customer or the third party to whom the Gift Card will be given will have the right to use it, until its value is exhausted, according to the conditions set out in this document.
If the Customer wishes to give the Gift Card to a Third Party, the Customer will be asked to indicate: Sender's Name; Recipient's Name; Recipient's Email; Accompanying message text (optional).
Such data will be communicated during the relevant purchase process and will be processed exclusively to allow the Seller to send the Gift Card to the Third Party via email, and to fulfill the consequent services and obligations by the Seller. Such data (name and email address of the third party) will be stored solely as information supporting the order placed by the Customer in the same way that other data pertaining to the same order is stored.
In the case of a Gift Card donation to third parties, the recipient of the Gift Card, upon verification of successful payment, will receive an email with the sender's name for the Gift Card, any accompanying message from the sender, an invitation to visit the online shop to use their Gift Card, privacy information, the conditions for using the Gift Card, details relating to the Gift Card (including its code, expiration date, and value), and a summary of the conditions for its use.
The use of the Gift Card does not incur any additional cost. Furthermore, multiple Gift Cards can be used for the same order.
The Gift Card is not associated with the account and will be automatically used for each purchase made until the credited amount is exhausted, within its validity period. In the event that the total amount of the order exceeds the credit available on the Gift Card, the remaining amount must be paid by the Customer or the Third Party using only one of the other available methods, in order to complete the order.  
After the expiry of its validity period (12 months), the Gift Card can no longer be used and any remaining credit on the Gift Card will not be refunded.  
The Customer or the third party to whom the Gift Card was given can view the status of the Gift Card (remaining credit and expiry date) on the shopping cart page.  
The Customer or the third party to whom the Gift Card was given is expressly warned and declares to be aware that knowledge of the Gift Card code allows its use by anyone through the online Shop: said code must, therefore, be diligently kept and safeguarded.  
With reference to the use of the Gift Card, it is understood that between the Customer or the Third Party to whom the Gift Card was given and the Seller, the Seller's sales system records, including electronic records, will be binding.  
The Customer is granted the right to withdraw from the purchase contract of a Gift Card, without any penalty, within 14 (fourteen) days from the purchase of the relative Gift Card, i.e. from the order confirmation date on the online shop. The right of withdrawal referred to in paragraph 8 is expressly excluded and cannot be exercised in relation to a Gift Card that has been partially or fully used for the purchase of Products.  
It is possible to exercise the right of withdrawal for Gift Cards according to the methods referred to in point 8 of this document. The Seller will accept the withdrawal only if the Gift Card has not yet been used (totally or partially). In the case of withdrawal exercised in reference to a Gift Card purchased to be given as a gift to a Third Party, the latter will receive an email informing them of the deactivation of the Gift Card as a result of the Customer's exercise of the right of withdrawal.  
In case of purchase of one or more Products using a Gift Card, the Customer will have the right to exercise the right of withdrawal, pursuant to art. 8 of these sales conditions.  
Should the Seller need to issue a Refund for Products purchased wholly or partially using one or more Gift Cards, such refund will be made through the issuance of a new Gift Card.  
The use of the Gift Card may be limited without prior notice if suspicious, fraudulent or illegal activities are identified, or if the Seller suspects that these Conditions of Sale have not been complied with, or in the event of exceptional circumstances that prevent the normal functioning of the card.  
 
12. Privacy  
12.1 Privacy information is contained in the Personal Data Processing Information Notice, which is an integral part of these Conditions of Sale.  
12.2 For any other information on the privacy management policy, you can send a specific request via the form to the address  

https://www.esi/it/servizio-clienti/contatti.  
 
13. Applicable Law and Dispute Resolution  
13.1 These General Terms and Conditions of Sale are governed by Italian law, with specific reference to the regulations on e-commerce contained in Legislative Decree 9 April 2003 no. 70 and the Consumer Code D. Lgs. 6 September 2005 no. 206.  
13.2 Any dispute referring to the interpretation, execution, non-fulfillment or resolution of the Contract, or that is in any way related to the General Terms and Conditions of Sale, will be subject to the jurisdiction of the Court of Rome, when the law does not provide for the consumer's court as exclusive.  
13.3 We remind you that you can always refer to the European Commission's dispute resolution portal  
 
14. Amendments and updates  
14.1 These General Terms and Conditions of Sale are modified from time to time, also in consideration of any regulatory changes. The new General Terms and Conditions of Sale will be effective from the date of their publication on the website. For any dispute that may arise in relation to these Terms and Conditions of Sale and the supplies and orders, respectively, made and forwarded under the same, in the event that the Customer is a Consumer, the competent court, pursuant to Article 66-bis of the Consumer Code, will be the judge of the place of residence or domicile of the Consumer Customer, if located in Italian territory.  
The following conditions are addressed to all users who access, use and/or register on the website www.esi , owned by Esi Srl, Corso Ferrari n.74/6, 17011 Albisola Superiore (SV) VAT number  11264680155 and managed, for all operational effects, by B2X S.r.l., as identified below.  
 
Access to and use of the website, as well as the purchase of products, imply the reading, knowledge and acceptance of these General Terms of Use.  
 
The products purchased on the website are sold directly by B2X S.r.l. ("B2X"), with registered office in Italy, Rome, Via Coponia 8, 00131, Iscr. Reg. Imp., C.F. and P.IVA n. 11020591001, Cap. Soc. Euro 50,000 fully paid up.  
 
If you need assistance, visit the Support area. You will find information regarding orders and shipments, refunds and returns of products purchased on the website, the website registration form, suggestions and other general information on the services provided by the website.  
 
For any other legal information, consult the sections Terms of Use and Privacy area.  
 
General terms of use  
This document contains the general terms of use of the website www.esi.it , owned by ESI srl and managed by B2X S.r.l.   
B2X S.r.l., with the agreement of ESI srl, may modify or simply update, in whole or in part, these General Terms of Use. Changes and updates to the General Terms of Use will be notified to users on the website's home page as soon as they are adopted and will be binding as soon as they are published on the website in this section.  
Please therefore check this section regularly for the publication of the most recent and updated General Terms of Use. Qualora non dovessi concordare, in tutto o in parte, con le Condizioni generali d’uso, ti preghiamo di non usare il sito web.  
 
L’accesso e l’uso del sito, compresa la visualizzazione delle pagine web, la comunicazione con ESI srl, la possibilità di scaricare informazioni sui prodotti e l’acquisto degli stessi sul sito web, costituiscono attività condotte dagli utenti esclusivamente per usi personali estranei a qualsiasi attività commerciale, imprenditoriale e professionale.  
Ricordati che sarai l’unico e il solo responsabile per l’uso del sito e dei suoi contenuti ESI srl e/o B2X S.r.l., infatti, non potranno essere considerate responsabili dell’uso non conforme alle norme di legge vigenti, del sito web e dei suoi contenuti da parte di ciascuno degli utenti, salva la responsabilità di ESI srl e/o B2X S.r.l.  per dolo e colpa grave.  
In particolare, sarai l’unico e il solo unico responsabile per la comunicazione di informazioni e di dati non corretti, falsi o relativi a terzi soggetti, senza che questi abbiano espresso il loro consenso, nonché di un uso non corretto degli stessi.  
Infine, poiché ogni materiale sarà scaricato o altrimenti ottenuto attraverso l’uso del servizio a scelta e a rischio dell’utente, ogni responsabilità per eventuali danni a sistemi di computer o perdite di dati risultanti dalle operazioni di scarico ricade sull’utente e non potrà essere imputata ad ESI srl o a B2X S.r.l.   
ESI srl e B2X S.r.l.  declinano ogni responsabilità per eventuali danni derivanti dall’inaccessibilità ai servizi presenti sul sito o causati da virus, file danneggiati, errori, omissioni, interruzioni del servizio, cancellazioni dei contenuti, problemi connessi alla rete, ai provider o a collegamenti telefonici e/o telematici, ad accessi non autorizzati, ad alterazioni di dati, al mancato e/o difettoso funzionamento delle apparecchiature elettroniche dell’utente stesso.  
L’utente è responsabile della custodia e del corretto utilizzo delle proprie informazioni personali, ivi comprese le credenziali che consentono di accedere ai servizi riservati, nonché di ogni conseguenza dannosa o pregiudizio che dovesse derivare a carico di ESI srl. e/o B2X S.r.l.  ovvero di terzi a seguito del non corretto utilizzo, dello smarrimento, sottrazione di tali informazioni.  
 
Privacy  
Ti preghiamo di leggere attentamente la sezione Privacy che si applica anche nel caso in cui l’utente acceda al sito e utilizzi i relativi servizi, ma non acquisti alcun prodotto. La sezione Privacy ti aiuta a comprendere come ESI srl. raccoglie e utilizza i tuoi dati personali e per quali finalità.  
 
Diritti di proprietà intellettuale  
I contenuti del sito, quali, a titolo esemplificativo, le opere, le immagini, le fotografie, i dialoghi, le musiche, i suoni e i video, i documenti, i disegni, le figure, i loghi e ogni altro materiale, in qualsiasi formato, pubblicato, compresi i menu, le pagine web, la grafica, i colori, gli schemi, gli strumenti, i caratteri e il design del sito web, i diagrammi, il layout, i metodi, i processi, le funzioni e il software che fanno parte del sito, sono protetti dal diritto d’autore e da ogni altro diritto di proprietà intellettuale di ESI srl. e degli altri titolari dei diritti. È vietata la riproduzione, in tutto o in parte, in qualsiasi forma, del sito e dei suoi contenuti, senza il consenso espresso in forma scritta di ESI srl 
ESI srl  ha il diritto esclusivo di autorizzare o vietare la riproduzione diretta o indiretta, temporanea o permanente, in qualunque modo o forma, in tutto o in parte, del sito e dei suoi contenuti. Con riguardo all’uso del sito, sei autorizzato unicamente a visualizzare il sito web e i suoi contenuti. Sei, inoltre, autorizzato a compiere tutti quegli altri atti di riproduzione temporanei, privi di rilievo economico proprio, che sono considerati transitori o accessori, parte integrante ed essenziale della stessa visualizzazione del sito e dei suoi contenuti e tutte le altre operazioni di navigazione sul sito web che siano eseguite solo per un uso legittimo del sito e dei suoi contenuti.  
Non sei invece autorizzato ad eseguire alcuna riproduzione, su qualsiasi supporto, in tutto o in parte, del sito e dei suoi contenuti. Qualsiasi atto di riproduzione dovrà essere, di volta in volta, autorizzato da ESI srl o, all’occorrenza, dagli autori delle singole opere contenute nel sito web.  
Tali operazioni di riproduzione dovranno essere comunque eseguite per scopi leciti e nel rispetto del diritto d’autore e degli altri diritti di proprietà intellettuale di ESI srl e degli autori delle singole opere contenute nel sito web. Gli autori di singole opere pubblicate sul sito hanno, in qualsiasi momento, il diritto di rivendicare la paternità delle proprie opere e di opporsi a qualsiasi deformazione, mutilazione o altra modificazione delle opere stesse compreso ogni atto o danno arrecato alle opere, che sia di pregiudizio al loro onore o alla loro reputazione.  
 
Marchi e nomi di dominio  
ESI srl, direttamente o tramite controllate/controllanti/collegate, è titolare esclusiva del logo e del dominio “www.esi" e di ogni altro segno distintivo.  
Tutti i segni distintivi che contraddistinguono i prodotti venduti sul sito sono marchi registrati di ESI srl e/o di altre società controllanti, controllate o collegate e/o dei rispettivi titolari e sono utilizzati all’interno del sito, al solo scopo di contraddistinguere, descrivere e pubblicizzare i prodotti in vendita.  
ESI srl e tutti gli altri titolari di marchi registrati hanno la facoltà di far uso esclusivo dei marchi di rispettiva titolarità.  
Non sei autorizzato, salvo il consenso di ESI srl e di ogni altro titolare di marchi registrati, pubblicati nel sito web, a usare detti marchi, anche e soprattutto per contraddistinguere prodotti o servizi anche non affini a quelli del sito o degli altri titolari di marchi.  
La maggior parte dei marchi presenti nel sito web e riferiti a prodotti in vendita sul sito sono marchi celebri e noti alla generalità del pubblico e a ogni utente.  
Qualsiasi uso di detti marchi non conforme alla legge, in quanto non autorizzato, è vietato e comporta conseguenze legali gravi.It is in no way permitted to use these trademarks and any other distinctive sign present on the site to unduly benefit from the distinctiveness or reputation of these trademarks or in such a way as to prejudice them and their owners.  
 
Links to other websites  
The site contains hypertext links (the "links") to other websites that have no connection with ESI srl  
Any third-party sites referenced through links on the site are governed by general conditions of use and a privacy policy separate from this document and which are outside of it.  
B2X S.r.l. does not control or monitor these websites and their contents. Neither B2X S.r.l. nor ESI srl. can be held responsible for the content of these sites and the rules adopted by them also with regard to your privacy and the processing of your personal data during your browsing operations.  
Therefore, please pay attention when you connect to these websites, through the links on the site, and carefully read their terms of use and privacy policies. We remind you, in fact, that these General Conditions of Use and the Privacy area do not apply to websites managed by subjects other than ESI srl. and/or B2X S.r.l.  
The site provides links to other websites solely to facilitate its users in searching and browsing and to facilitate hypertext links on the Internet to other websites.  
The activation of the links does not imply any recommendation or report from B2X S.r.l. or ESI srl for access and browsing on these websites, nor any guarantee regarding their content, services or goods provided and sold by them to Internet users.  
 
Content warning  
B2X S.r.l. has adopted every measure to prevent the publication on the website of content that describes or represents scenes or situations of physical or psychological violence or that, according to the sensitivity of the site's users, may be considered harmful to civil beliefs, human rights and the dignity of people, in all its forms and expressions.  
In any case, B2X S.r.l. does not guarantee that the contents of the website are appropriate or lawful in other countries, outside of Italy.  
However, if such content is considered unlawful or illegal in some of these countries, please avoid accessing our website and if you choose, in any case, to access it, we inform you that the use you decide to make of the services provided by the site will be your exclusive and personal responsibility.  
B2X S.r.l. has also adopted every useful precaution to ensure users that the contents of the site are accurate and do not contain incorrect or outdated information, compared to the date of their publication within the website and, as much as possible, even subsequently.  
However, B2X S.r.l. does not assume any responsibility towards users regarding the accuracy and completeness of the contents published by B2X S.r.l. on the website, except for its liability for wilful misconduct and gross negligence and unless otherwise provided by law.  
B2X S.r.l., moreover, cannot guarantee its users that the website will operate continuously, without interruptions and in the absence of errors or malfunctions due to the Internet connection.  
For any problem encountered in the use of the website, contact Customer Service. A B2X S.r.l. representative will be at your disposal to provide assistance and help you restore the functionality of your access to the website, if possible.  
Likewise, we advise you to contact your Internet service provider or check that every device for connecting to the Internet and accessing web content is activated correctly, including your Internet browser.  
Although B2X S.r.l. will try to do everything possible to ensure continuous access to the website, the dynamic nature of the Internet and its contents may not allow the site to operate without suspensions, interruptions or discontinuities due to the need to carry out website updates.  
B2X S.r.l. has adopted adequate technical and organizational measures to safeguard the security of the services on the site, the integrity of the data relating to traffic and electronic communications with respect to unauthorized forms of use or knowledge, as well as to avoid risks of dispersion, destruction and loss of data and confidential and non-confidential information, relating to its users, or unauthorized access, or access not compliant with legal regulations, to the same data and information.  
 
Review rules  
This site allows its customers to leave reviews on products after purchasing them. Reviews are always traceable to a user registered on the site; it will not be possible to leave anonymous reviews. When you leave a review, we always ask you to comply with the following rules:  

Write a free and honest review based on your judgment. The Seller will never ask you to leave a positive review in exchange for a financial benefit.  

Do not use violent language or language that, according to the sensibilities of site users, may be deemed offensive to civil beliefs, human rights, and the dignity of individuals, in all its forms and expressions.  

Do not include links to other websites.  

Do not review or advertise products different from the one indicated in the product sheet for which a review is being left.  

Customer Service constantly monitors reviews both manually and through the use of automatic algorithms that verify compliance with these rules.  
Violation of our review guidelines results in the removal of non-compliant reviews.  
In case of recurring problems or frequent abuses, the customer may be removed from the site.  
If you believe that a review published on the site violates our rules, please contact Customer Service through the online form.  
 
Disclaimer  
This site is not a newspaper as it is updated without any periodicity. It cannot therefore be considered an editorial product.  
 
Our commercial policy  
B2X S.r.l. is the commercial company that manages the website www.esi on behalf of ESI srl owner of the domain, to promote the image of the products on virtual channels, as well as to interact with consumers. B2X S.r.l. reserves the right not to proceed with orders from parties other than the "consumer" or in any case with orders that do not comply with its commercial policy.  
 
Applicable law and dispute resolution  
These General Terms of Use are governed by Italian law.